Order Fulfillment Policy

Shipping Policy

This shipping & delivery policy applies to all orders placed through Roselyn Lane.

We aim to process and deliver your order as efficiently as possible. Please review the information below carefully before placing your order.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Processing times may be extended during peak seasons, promotional periods, or due to high order volumes.

Estimated Delivery Time

The estimated shipping time is 3–7 business days, depending on the destination.

Please note:

  • Delivery times are estimates and not guaranteed.

  • Delays may occur due to customs clearance, carrier disruptions, weather conditions, or other circumstances beyond our control.

  • Such delays do not entitle the customer to compensation or cancellation.

Carrier confirmation and tracking updates serve as official proof of shipment and delivery.

Shipping Origin

All orders are shipped directly from our international fulfillment partners.

Because orders may be shipped internationally, customs duties, import taxes, or clearance fees may apply depending on the destination country.

Any such fees are the responsibility of the customer unless otherwise stated at checkout.

Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Destination

  • Package weight

  • Selected shipping method

All applicable shipping fees will be clearly displayed before payment is completed.

Address Accuracy & Delivery Responsibility

Customers are responsible for providing accurate shipping information at checkout.

  • Address corrections must be reported within 24 hours of placing the order.

  • If incorrect shipping details are provided and the order has already been processed, additional shipping charges may apply.

If tracking information confirms that the package has been delivered to the address provided by the customer, Roselyn Lane is not liable for lost or stolen packages.

Carrier confirmation serves as sufficient proof of delivery in the event of disputes or chargebacks.

Lost, Delayed, or Returned Shipments

Roselyn Lane is not responsible for:

  • Delays caused by shipping carriers or customs authorities

  • Failed delivery attempts due to incorrect address information

  • Packages returned due to refusal to pay customs duties

If a package is returned to sender, reshipping fees may apply.