Refund Policy
This Return & Refund Policy applies to purchases made through Roselyn Lane.
By placing an order on our website, you agree to the terms outlined below.
Right of Withdrawal (30 Days)
Customers have the right to request a return within 30 days of receiving the product, in accordance with applicable consumer protection regulations.
To exercise this right, the customer must notify us in writing at:
within 30 days of confirmed delivery.
Failure to notify within this period voids the right of withdrawal.
Eligibility Requirements
To qualify for a return, all of the following conditions must be met:
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The item must be unused, unworn, unwashed, and undamaged.
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All original tags, labels, and packaging must remain intact.
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The item must not show any signs of wear beyond reasonable fitting.
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Hygiene-sensitive items and items marked as final sale are non-returnable.
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Bulk ordering of multiple sizes or variations of the same product with the intention of partial return is strictly prohibited.
We reserve the right to refuse any return that does not comply with these conditions.
Return Authorization Required
Returns will only be accepted after prior written approval.
Customers must:
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Submit a return request via info@roselynlane.com
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Receive written confirmation and return instructions
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Ship the item to the designated return address provided
Unauthorized returns may be refused and returned to the sender at the sender’s expense.
Return Shipping Responsibility
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All return shipping costs are the sole responsibility of the customer.
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International return shipments may be subject to customs duties, taxes, or clearance fees — these are also the customer’s responsibility.
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We strongly recommend using a tracked and insured shipping method.
Roselyn Lane (Magalin) is not responsible for lost, delayed, or damaged return shipments.
Refunds will only be issued once the returned product has been received and inspected.
Inspection & Refund Approval
Upon receipt of the returned item, we reserve the right to inspect the product before approving a refund.
If the return is approved:
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The refund will be processed within 30 business days
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Refunds are issued to the original payment method
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Original shipping costs are non-refundable
If the product does not meet return conditions, we reserve the right to:
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Reject the refund
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Issue a partial refund
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Return the item to the customer at their expense
Non-Delivery & Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
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Address errors must be reported within 24 hours of placing the order
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If incorrect information is provided and the order has already been processed, additional shipping fees may apply
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We are not responsible for packages confirmed as delivered by the carrier
Carrier confirmation serves as proof of delivery in the event of disputes or chargebacks.
Fraud Prevention & Abuse
Roselyn Lane reserves the right to:
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Refuse returns in cases of suspected abuse
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Deny excessive or repeated return behavior
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Decline refunds where fraudulent activity is suspected
We actively monitor return patterns to prevent misuse of our policies.